As 2025 comes to an end, we’re reflecting on the progress made this year across the communities, homeowners, and businesses we serve. From strengthening access control systems to refining preventative maintenance reporting, this year brought meaningful improvements that elevated safety, streamlined workflows, and created stronger long-term security foundations.
Here’s a look at the milestones that shaped 2025 — and what we’re looking forward to as we move into the new year.
2025 Highlights
1. Major Improvements in Access Control Automation & System Cleanup
One of our biggest areas of focus this year was access control optimization.
Many communities were dealing with outdated programming, inconsistent credential records, duplicate users, lost fobs, or aging directories — all of which can compromise both security and efficiency.
In 2025, we helped communities by:
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Auditing existing access control systems
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Cleaning up outdated or incomplete records
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Removing inactive users and consolidating duplicates
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Streamlining resident and tenant credentials
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Improving directory organization
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Enhancing controller logic to reduce errors and downtime
This work helped communities run smoother, reduced resident frustration, and created more secure and stable access systems moving forward.
2. New Diagnostic-Style PM Reports
We upgraded our preventative maintenance reporting to be more visual, more transparent, and easier for boards and managers to understand.
These new diagnostic-style reports include:
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Clear red/yellow/green system status indicators
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Photos of equipment and issues
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Straightforward explanations of findings
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Long-term recommendations for planning and budgeting
This approach empowered communities to make informed decisions and anticipate repairs before they become costly emergencies.
3. Expanded Partnerships
2025 was a year of growth and connection.
We added new HOAs and businesses across Arizona to the BSN family and strengthened relationships with existing communities through:
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Reliable service
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Transparent communication
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Detailed system analysis
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Resident-friendly support tools
These partnerships helped us understand community needs more deeply and refine our service model even further.
4. Shopify Enhancements for Resident Ordering
We continued improving our online store to make access control purchases easier for residents and property managers.
This included:
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Custom community ordering pages
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Faster, clearer product categories
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Streamlined checkout
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Better order tracking
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Expanded access control accessory options
The result? Managers spend less time fielding requests, and residents have a smooth, easy way to order credentials.
5. Better Community Onboarding & Processes
This year, we focused heavily on improving internal workflows to create a more seamless onboarding experience for new communities.
This included:
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Clean, modernized welcome packets
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Simplified resident programming steps
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Better documentation for boards and managers
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More organized communication at each stage
These upgrades help communities transition smoothly, reduce confusion, and start their partnership with BSN on a strong foundation.
🌟 Looking Ahead to 2026
We have big plans for the coming year — from expanding service capabilities to continuing improvements in access automation, preventative maintenance, community support, and system modernization.
2026 will be focused on:
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Strengthening security infrastructure for communities and homeowners
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Enhancing internal systems for faster, more efficient service
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Adding new tools and offerings that support evolving access control needs
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Building on the transparency, communication, and reliability that our clients value
We’re excited to keep growing, improving, and serving you even better in the year ahead.
Thank You
We are incredibly grateful for the trust you place in us.
Whether you’re a homeowner, community manager, board member, or commercial client — thank you for an impactful 2025. We look forward to protecting your spaces and supporting your community with even greater strength and reliability in 2026.