Support & Customer Help
At BSN Security, we’re committed to making your purchase and installation experience as smooth as possible.
Whether you’re buying a single remote or outfitting an entire community, we’re here to ensure you have the right product, the right setup, and the right support.
Programming Options
Many of our access control products — including remotes, key fobs, RFID stickers, and access cards — are available with two programming options:
-
BSN‑Programmed – We program your product before shipping, so it arrives ready to use.
Perfect for customers who want a hassle‑free setup. -
Self‑Programmed – We ship the product unprogrammed so you or your technician can configure it on‑site.
Ideal for customers with in‑house maintenance teams or contractors.
💡 Tip: Always check with your HOA, property manager, or system administrator before ordering to ensure compatibility.
Compatibility Guidance
Before ordering, please confirm that the product you’re purchasing matches your system requirements:
-
Frequency (e.g., 125 kHz, 295 MHz, 318 MHz)
-
Format / Bit (e.g., 26‑bit Wiegand)
-
Brand / Model compatibility (e.g., DKS, AWID, Linear, Master Lock)
If you’re unsure, contact us before placing your order and we’ll be happy to help confirm compatibility.
Final Sale Policy for Access Products
For security and programming reasons, all access control products are final sale.
We cannot accept returns or issue refunds once these items have been shipped, as they are programmed specifically for your community or property.
Final sale items include:
-
Remotes
-
Key fobs
-
Key cards
-
RFID stickers & hang tags
Installation Support
Many of our products are designed for easy, no‑special‑tools installation.
For more complex installs (e.g., gate operators, safety sensors, large hardware kits), we recommend using BSN as your licensed installer.
We offer:
-
PDF installation guides on select product pages
-
Phone and email support for installation questions
-
Brand‑specific resources from manufacturers (e.g., DKS, AWID, Master Lock)
Mobile Surveillance
24/7 Remote Mobile Surveillance Solutions
BSN Security delivers mobile surveillance solutions that are cost-effective, reliable, and completely self-contained. Our systems, solar and standard, provide remote access around the clock, allowing you to monitor your property from anywhere at any time. Mobile surveillance is a visible deterrent to potential criminals and offers an efficient way to secure large or remote areas without requiring extensive infrastructure
Contact us today to explore how mobile surveillance can secure your property.
Our products
Video Surveillance
24/7 Remote Video Surveillance Solutions
Our video surveillance services are designed to safeguard small and medium-sized businesses throughout the greater Phoenix area. With real-time coverage, secure cloud storage, and 24/7 remote access, you gain peace of mind knowing your property, employees, and customers are protected at all times. Video surveillance not only deters theft and vandalism but also enhances safety and provides instant access to both live feeds and recorded footage.
Call or text us today to safeguard your business or community with advanced video surveillance.
Gate Systems
Commercial & Residential Property Gates
BSN Security offers high-quality commercial gate systems backed by our licensed, bonded, and insured Arizona team. From installations to maintenance and in-house programming, our solutions are built to deliver smooth operation and dependable access control. A well-maintained gate system enhances the security of your property, streamlines entry, and ensures reliable service with priority scheduling when you need it most. Contact us today to explore how our gate systems can benefit your community or business.
Contact us today to learn more about our comprehensive gate solutions.
Visitor Management & Access Control
Visitor Management Solutions for Enhanced Security
BSN Security provides advanced visitor management and access control solutions that make it easy to secure your property while keeping operations smooth. Our systems allow you to control entry for residents, employees, and visitors through customizable access points such as fobs, cards, mobile credentials, and license plate recognition. With centralized management and real-time tracking, you can monitor activity across single or multiple sites while reducing the need for on-site personnel. From directory call boxes and front desk support to cloud-based access control and detailed reporting, our solutions are designed to enhance security, streamline communication, and provide peace of mind.
Contact us today to learn how visitor management and access control can work together to safeguard your property.
Security Guard Services
Professional Guard & Patrol Solutions
For situations where a physical presence is essential, BSN Security partners with Bolt Security Guard Services to provide professional guard and patrol services. Our trained officers deliver visible deterrence, quick response to incidents, and detailed reporting to keep property managers informed. Whether you need ongoing coverage or temporary patrols, our security guards add a personal layer of accountability that strengthens your overall protection plan.
Reach out today to schedule security coverage for your property.