Frequently Asked Questions
We’ve compiled answers to the most common questions about our products, programming, installation, shipping, and services.
If you don’t see your question below, contact us — we’re happy to help.
Ordering & Products
Q: Do you sell to both businesses and residential customers?
Yes. We work with HOAs, property managers, contractors, and individual homeowners. Some products require system compatibility checks, so always confirm before ordering.
Q: Do you offer bulk discounts?
Yes. Bulk pricing is available on many products like remotes, RFID stickers, and access cards. Quantities and pricing are shown on product pages. For custom quotes, contact us directly.
Q: Can you special order products not listed on your site?
Yes. We can source many brands and models outside of our standard catalog. Email or call us for a quote.
Q: Do you offer on-site service or installation?
Yes, for customers in our Arizona service area. We can also ship products nationwide for customers outside our area.
Access Control & Programming
Q: What’s the difference between BSN‑Programmed and Self‑Programmed?
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BSN‑Programmed: We program your remote, fob, RFID tag, or card before shipping so it’s ready to use when it arrives. Best for customers who want a plug‑and‑play solution.
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Self‑Programmed: We ship the item unprogrammed so you (or your installer) can configure it on‑site. Ideal for customers with an in‑house maintenance team or technician.
Q: How do I know if a product will work with my gate or access control system?
Check:
Brand & Model of your system
Frequency (e.g., 125 kHz, 295 MHz, 318 MHz)
Format / Bit (e.g., 26‑bit Wiegand)
Any special programming requirements from your HOA or property manager
If you’re unsure, contact us before ordering.
Q: I’m in an HOA or gated community — how do I know what to order?
Ask your HOA or property manager for your system’s compatibility details before ordering.
Q: Can you program my device to match one I already have?
Yes — if compatible, and with authorization from your property manager or HOA.
Q: Are all access control products final sale?
Yes. Due to security and programming requirements, the following are final sale:
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Remotes
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Key fobs
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Key cards
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RFID stickers & hang tags
Gate Systems & Hardware
Q: Do you sell complete gate systems?
We sell gate operators, safety devices, and hardware for integration into new or existing gates. We also provide on-site installation in our local service area.
Q: Do you sell replacement parts?
Yes. We stock wheels, hinges, loop detectors, photo eyes, barrier arms, and more.
Q: Are your safety devices compliant with UL325?
Yes. All safety devices meet or exceed UL325 standards.
Locks & Security Devices
Q: Do you offer smart locks or Bluetooth locks?
Yes — we carry commercial-grade Bluetooth padlocks, mechanical locks, and specialty locks for gates.
Q: Are your locks weather-resistant?
Yes — many are IP-rated for outdoor use. Check each product description for specific ratings.
Shipping & Returns
Q: Where do you ship?
We ship nationwide within the U.S. Contact us for special arrangements outside the U.S.
Q: How fast will my order ship?
In‑stock items: Ship within 1–2 business days.
BSN‑Programmed items: May require an additional 1–2 business days before shipping.
Backordered items: Many are restocked within 3–10 days and ship via Ground Delivery at no extra charge once restocked.
Custom or bulk orders: We’ll confirm lead times when you order.
Q: What happens if an item in my order is backordered?
For domestic orders, we may ship available items first and backordered items separately at no additional cost.
For international orders, all items must be in stock before shipping. If you prefer to split shipments, email customerservice@bsnsecurity.com to request partial shipping — standard shipping charges will apply to each shipment.
If you wish to cancel a backordered item, email us at customerservice@bsnsecurity.com.
Q: What is your return policy?
Access control products (remotes, fobs, key cards, RFID stickers, etc.) are final sale. We do not accept returns or refunds for these items as they are pre‑programmed to you specifically once shipped.
Other equipment may be returned within 15 days of delivery with a valid RMA (Return Merchandise Authorization) number.
Returns without an RMA will not be accepted.
All approved returns are subject to a 15% restocking fee, and additional deductions may apply if parts, accessories, manuals, or original packaging are missing or damaged.
If the item’s programming has been modified, registered, or activated, further deductions will apply.
Items that are not in re‑sellable condition will not receive credit and will be returned at the customer’s expense.
Transformers and batteries cannot be returned unless damaged upon arrival.
Refused shipments will have return shipping costs deducted from any refund due.
Sale items and digital products are non‑refundable.
Technical Support
Q: Can you help me troubleshoot my product?
Yes. We offer phone and email support, and for local customers, on-site troubleshooting.
Q: Do you provide installation instructions?
Yes — most products have downloadable PDF instructions on the product page.
Q: Do you offer preventative maintenance services?
Yes. We offer quarterly and monthly maintenance programs for gates and access systems.
Warranty & Repairs
Q: Do your products come with a warranty?
Yes — manufacturer warranties apply. Warranty terms vary by brand.
Q: Can you repair my gate operator or access control system?
Yes — for customers in our Arizona service area.
Q: How do I request warranty service?
Contact us with proof of purchase, product details, and a description of the issue.
Mobile Surveillance
24/7 Remote Mobile Surveillance Solutions
BSN Security delivers mobile surveillance solutions that are cost-effective, reliable, and completely self-contained. Our systems, solar and standard, provide remote access around the clock, allowing you to monitor your property from anywhere at any time. Mobile surveillance is a visible deterrent to potential criminals and offers an efficient way to secure large or remote areas without requiring extensive infrastructure
Contact us today to explore how mobile surveillance can secure your property.
Our products
Video Surveillance
24/7 Remote Video Surveillance Solutions
Our video surveillance services are designed to safeguard small and medium-sized businesses throughout the greater Phoenix area. With real-time coverage, secure cloud storage, and 24/7 remote access, you gain peace of mind knowing your property, employees, and customers are protected at all times. Video surveillance not only deters theft and vandalism but also enhances safety and provides instant access to both live feeds and recorded footage.
Call or text us today to safeguard your business or community with advanced video surveillance.
Gate Systems
Commercial & Residential Property Gates
BSN Security offers high-quality commercial gate systems backed by our licensed, bonded, and insured Arizona team. From installations to maintenance and in-house programming, our solutions are built to deliver smooth operation and dependable access control. A well-maintained gate system enhances the security of your property, streamlines entry, and ensures reliable service with priority scheduling when you need it most. Contact us today to explore how our gate systems can benefit your community or business.
Contact us today to learn more about our comprehensive gate solutions.
Visitor Management & Access Control
Visitor Management Solutions for Enhanced Security
BSN Security provides advanced visitor management and access control solutions that make it easy to secure your property while keeping operations smooth. Our systems allow you to control entry for residents, employees, and visitors through customizable access points such as fobs, cards, mobile credentials, and license plate recognition. With centralized management and real-time tracking, you can monitor activity across single or multiple sites while reducing the need for on-site personnel. From directory call boxes and front desk support to cloud-based access control and detailed reporting, our solutions are designed to enhance security, streamline communication, and provide peace of mind.
Contact us today to learn how visitor management and access control can work together to safeguard your property.
Security Guard Services
Professional Guard & Patrol Solutions
For situations where a physical presence is essential, BSN Security partners with Bolt Security Guard Services to provide professional guard and patrol services. Our trained officers deliver visible deterrence, quick response to incidents, and detailed reporting to keep property managers informed. Whether you need ongoing coverage or temporary patrols, our security guards add a personal layer of accountability that strengthens your overall protection plan.
Reach out today to schedule security coverage for your property.