Refunds and Return Policy
Thank you for shopping at bsnsecurity.com
If you are not entirely satisfied with your purchase, we’re here to help.
All returns are subject to the following terms and conditions:
- All sales are final for access control products (remotes, fobs, key cards, RFID stickers, etc) We do not accept returns or refunds as they are pre-programmed to you specifically once shipped.
- All returns for other equipment must be made within 15 days from the date merchandise was delivered
- Returns without an RMA (Return Merchandise Authorization) number will not be accepted.
- Products returned using an RMA (Return Merchandise Authorization) number in the first 15 days after delivery will incur a 15% restocking fee.
- Opened packages are subject to inspection to determine if credit can be offered and an amount of credit issued for accepted returns will be based upon item and packaging condition. Deductions will be applied if the original manufacturer’s packaging material and/or items are missing, marked up, and/or damaged. This includes, but is not limited to, manuals, warranty papers, screws, and other accessories. If the original equipment programming has been modified, registered, or activated, additional deductions will apply. Returned purchases that are determined to not be re-sellable will not be eligible for a credit and will be returned back at customer expense. All decisions are at our sole discretion.
- Return shipping charges are the responsibility of the customer and we recommend that those items be returned via insured ground service with a tracking number as we are not responsible for any lost or damaged packages.
- We are not responsible for personal data, or items left in returned merchandise so please check your equipment carefully before returning.
- Defective items may be repaired or exchanged.
- We are not responsible for any damage resulting from the sale, installation or misuse of any products purchased from us. We are responsible for the monetary value of the merchandise only.
- We do not accept the return of transformers and batteries, excepting in cases where they arrive damaged.
- Shipments that are refused will incur return shipping cost and those costs will be deducted from your refund.
To obtain a Return Merchandise Number (RMN), contact us by calling 480-686-9052
Send the product with its original packing and the RMA number to:
BSN Security
16101 N 82nd Street #A3
Scottsdale, AZ 85260
Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from bsnsecurity.com
Returned items which were sold with Free Shipping will have actual shipping costs deducted from any refund due.
Damaged items
If you received a damaged product, please notify us within 7 days of delivery for assistance. All claims must be made with the carrier.
Sale items
Sale items cannot be refunded.
Digital products
We do not issue refunds for digital products once the order is confirmed and the product is sent. We recommend contacting us for assistance if you experience any issues receiving or downloading our products.
Missing Items
In the rare case that your order is missing an item, you must report the discrepancy within 7 days of delivery to our Customer Service department.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us: By emailing customerservice@bsnsecurity.com
** If it is determined that an item returned is not in salable condition you may be charged a restocking fee of up to 25% of the price paid for the item. Conditions that will incur a restocking fee include, but are not limited to: damage to the product, its components, accessories or packaging. A restocking fee may also be assessed for missing parts, accessories or packaging.
Mobile Surveillance
24/7 Remote Mobile Surveillance Solutions
BSN Security delivers mobile surveillance solutions that are cost-effective, reliable, and completely self-contained. Our systems, solar and standard, provide remote access around the clock, allowing you to monitor your property from anywhere at any time. Mobile surveillance is a visible deterrent to potential criminals and offers an efficient way to secure large or remote areas without requiring extensive infrastructure
Contact us today to explore how mobile surveillance can secure your property.
Our products
Video Surveillance
24/7 Remote Video Surveillance Solutions
Our video surveillance services are designed to safeguard small and medium-sized businesses throughout the greater Phoenix area. With real-time coverage, secure cloud storage, and 24/7 remote access, you gain peace of mind knowing your property, employees, and customers are protected at all times. Video surveillance not only deters theft and vandalism but also enhances safety and provides instant access to both live feeds and recorded footage.
Call or text us today to safeguard your business or community with advanced video surveillance.
Gate Systems
Commercial & Residential Property Gates
BSN Security offers high-quality commercial gate systems backed by our licensed, bonded, and insured Arizona team. From installations to maintenance and in-house programming, our solutions are built to deliver smooth operation and dependable access control. A well-maintained gate system enhances the security of your property, streamlines entry, and ensures reliable service with priority scheduling when you need it most. Contact us today to explore how our gate systems can benefit your community or business.
Contact us today to learn more about our comprehensive gate solutions.
Visitor Management & Access Control
Visitor Management Solutions for Enhanced Security
BSN Security provides advanced visitor management and access control solutions that make it easy to secure your property while keeping operations smooth. Our systems allow you to control entry for residents, employees, and visitors through customizable access points such as fobs, cards, mobile credentials, and license plate recognition. With centralized management and real-time tracking, you can monitor activity across single or multiple sites while reducing the need for on-site personnel. From directory call boxes and front desk support to cloud-based access control and detailed reporting, our solutions are designed to enhance security, streamline communication, and provide peace of mind.
Contact us today to learn how visitor management and access control can work together to safeguard your property.
Security Guard Services
Professional Guard & Patrol Solutions
For situations where a physical presence is essential, BSN Security partners with Bolt Security Guard Services to provide professional guard and patrol services. Our trained officers deliver visible deterrence, quick response to incidents, and detailed reporting to keep property managers informed. Whether you need ongoing coverage or temporary patrols, our security guards add a personal layer of accountability that strengthens your overall protection plan.
Reach out today to schedule security coverage for your property.